Spendline, Inc. ("Spendline," "we," "our," or "us") operates the AI spend attribution and FinOps platform available at spendline.ai. This Privacy Policy explains what information we collect, how we use it, and your rights with respect to it.
We collect information you provide directly, information generated by your use of the service, and information about your organization's AI API usage routed through the Spendline proxy.
Spendline operates as an in-path proxy for supported AI API requests. It reads request and response content in memory while forwarding them, to count tokens, apply your budgets and policies, and compute cost. Spendline does not log prompt or completion text, and there is no setting that turns prompt logging on. The one exception is a failed call: when a provider returns an error, Spendline keeps the error message the provider sent, and some providers quote part of the request in that message.
For each call, Spendline stores metadata: token counts, model and provider, computed cost, latency, status and error type, the attribution labels you send (such as customer, agent, workflow and tags), the server time, a short one-way fingerprint of the prompt used to spot duplicate calls, and a keyed fingerprint of the request used to recognise a retry of the same request. Neither fingerprint contains the prompt text. Our Data Posture page describes this in detail.
We do not sell your personal information. We share data only:
We retain account data for as long as your account is active. Usage metadata and cost records are kept while your account is active so your cost reporting stays complete; there is no self-serve retention setting. You may request deletion of your data at any time by contacting us.
We use TLS encryption in transit, encryption of stored provider keys, hashed passwords and Spendline keys, and access controls. See our Security page for more detail.
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data, and to data portability. To exercise any of these rights, contact us at fida@spendline.ai.
We use essential session cookies for authentication. We do not use advertising or behavioral tracking cookies. We may use privacy-respecting analytics to understand aggregate product usage.
Spendline is operated in the United States. If you access the service from outside the US, your data may be transferred to and processed in the United States.
Some Spendline tools work without an account: the calculators on this site and, where available, Spendline's estimating tools inside ChatGPT.
We do not sell these inputs or pass them on to anyone. Like the rest of the service, requests are processed on our hosting provider's servers. Your use of ChatGPT itself is governed by OpenAI's privacy policy.
We may update this policy from time to time. We will notify you of material changes by email or by posting a notice on the platform. Continued use after changes constitutes acceptance of the updated policy.
Questions about this policy? Contact us at fida@spendline.ai.